Job Description

Join our team as an Assistant Manager of Front Desk Operations! We are looking for a dedicated individual to support the daily activities of our Rooms Operations, including Housekeeping, Recreation, Laundry, and Guest Services. This is an exciting entry-level management position where you will work closely with employees to ensure exceptional guest arrival and departure experiences, while maintaining the property’s cleanliness standards.

Key Responsibilities:

• Oversee Front Desk shifts and ensure all tasks are completed efficiently.
• Review critical information in room operations reports to maintain high performance.
• Ensure all departments have the necessary supplies and uniforms.
• Manage employee schedules based on business demands and track attendance.
• Communicate performance expectations effectively with team members.
• Assist in managing departmental expenses to meet or exceed budgetary goals.

Guest Experience Focus:

• Engage with guests to gather feedback on service quality.
• Address guest questions and concerns promptly, escalating issues as needed.
• Participate in reviewing guest satisfaction metrics and comments with the team.

Qualifications:

• High school diploma or GED; 3 years’ experience in guest services, front desk, housekeeping, or related fields.
• Or a 2-year degree in Hotel and Restaurant Management, Hospitality, Business Administration, or related fields with 1 year of experience in guest services.

This position is situated at the W Dallas, located at 2440 Victory Park Lane, Dallas, Texas, 75219.

At Marriott International, we value diversity and are an equal opportunity employer. Join us in creating memorable experiences for our guests!

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