Job Description

The Bank Employee Support Team Specialist is responsible for indexing, researching, and gathering information as assigned, and performing various back-office work in relation to account maintenance and online banking. The individual will be responsible for answering calls coming into the department, providing outstanding customer service, and other duties as assigned. Additional responsibilities include:

• Scans and indexes necessary paperwork and forms accurately
• Verification of accounts and documentation
• Processed assigned reports for Debit Cards
• Processes and distributes reports in a timely manner
• Tracks daily job functions and assists with various tasks within the department as needed

Qualifications:

• High School diploma or GED
• 6-7 years of retail banking or banking operations experience

Skills:

• Working knowledge of Microsoft Excel and MS Word; basic keyboarding and calculator skills; must be able to do simple math and carry out written instructions
• Work occasionally requires more than 40 hours per week to perform the essential functions of the position
• Lifting in an office setting may be required up to 30 lbs.

ANBTX strongly encourages candidates that are fluent in English and Spanish to apply. Jobs that specifically require candidates to be bilingual will be posted as a requirement.

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