Call Center Representative Job at Parmele Disability Advocates, Wichita, KS

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  • Parmele Disability Advocates
  • Wichita, KS

Job Description

Benefits:

401(k)

Dental insurance

Health insurance

Paid time off

Vision insurance

Wellness resources

Hours: Monday – Friday, 8:00 AM – 5:00 PM Location: Wichita, KS | In-Office Training Required | Equipment Provided

Why Join Parmele Disability Advocates? At Parmele Disability Advocates, we are dedicated to making a difference in the lives of individuals seeking disability benefits. Our team provides compassionate, high-quality service to clients navigating some of the most challenging times in their lives. If you are passionate about helping others and thrive in a fast-paced, client-focused environment, we invite you to apply.

About the Role We are currently hiring a full-time Call Center Representative to serve as a key point of contact and support system for our clients. In this role, you will provide timely, professional communication and ensure that client cases are progressing smoothly. The ideal candidate brings empathy, strong administrative skills, and a client-first mindset to every interaction.

Key Responsibilities:

Act as a liaison between clients and the Social Security Administration (SSA)

Respond to client inquiries and concerns with professionalism and empathy

Collect and document detailed case information from clients

Monitor deadlines and prepare routine correspondence to ensure timely case progression

Perform general administrative tasks to support the legal team and client service functions

Qualifications:

Prior customer service experience is required

Strong written and verbal communication skills

Highly organized and able to manage multiple priorities independently

Detail-oriented with strong follow-through and task management

Calm and composed under pressure, especially when handling sensitive client concerns

Self-motivated, team-oriented, and committed to providing exceptional client service

If you are enthusiastic about delivering a high-touch client experience and supporting a mission-driven legal team, we would love to hear from you.

Flexible work from home options available.

Job Tags

Full time, Currently hiring, Work at office, Monday to Friday, Flexible hours,

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