Job Description

APPLICATION INSTRUCTIONS:

• CURRENT PENN STATE EMPLOYEE (faculty, staff, technical service, or student), please login to Workday to complete the internal application process. Please do not apply here, apply internally through Workday.
• CURRENT PENN STATE STUDENT (not employed previously at the university) and seeking employment with Penn State, please login to Workday to complete the student application process. Please do not apply here, apply internally through Workday.
• If you are NOT a current employee or student, please click Apply and complete the application process for external applicants.

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Penn State IT is seeking a strategic and experienced IT Classroom Technology Solutions Consultant to support classroom AV initiatives across the Universitys Commonwealth Campuses. This role is critical in designing, coordinating, and implementing AV solutions that enhance teaching and learning across the institution.

This is a regional-based position primarily supporting Penn States Eastern Commonwealth Campuses (Mont Alto, Harrisburg, York, Wilkes-Barre, Hazleton, Schuylkill, Scranton, Lehigh Valley, Berks, Abington, Great Valley, Brandywine) . The position will be required to travel regularly to these locations to provide on-site support, project oversight, and stakeholder engagement. Travel to the Western Commonwealth Campuses (Behrend, Shenango, Beaver, Dubois, New Kensington, Greater Allegheny, Fayette, Altoona) may also be required depending on service needs and planned projects.

The Classroom Technology Solutions Consultant will lead multi-campus AV projects, consult with internal stakeholders, and coordinate with vendors and facilities teams to ensure AV systems are consistent, scalable, and supportable. This position serves as a key liaison between Penn State IT, the Office of Physical Plant, campus leadership, and external service providers.

RESPONSIBILITIES

• Lead AV planning by tracking trends, gathering feedback, analyzing performance, and incorporating accessibility standards.
• Ensure AV solutions align with stakeholder needs, legal standards, and university goals.
• Consult with campus IT, faculty, and administration on classroom technology upgrades and project feasibility.
• Serve as a classroom technology advisor for externally funded and integrator-led projects.
• Design systems based on standard room models and develop bills of materials.
• Oversee procurement planning and validate control system configurations.
• Coordinate installations with OPP and campus IT, ensuring design compliance and timeline adherence.
• Troubleshoot post-installation issues and maintain system documentation.
• Train and support campus IT staff on classroom technology systems and best practices.
• Provide remote support for high-profile events, including system readiness and live monitoring.

QUALIFICATIONS

• Experience in audio/visual system integration, classroom technology support, or related fields.
• Strong knowledge of AV control system configuration (e.g., Extron) for design review, vendor coordination, and troubleshooting.
• Proven ability to design and implement AV solutions using standardized room models and documented bill-of-materials.
• Skilled in using project tracking tools (e.g., ServiceNow SPM) to manage timelines and deliverables.
• Ability to troubleshoot and support classroom technology systems in higher education or similarly complex environments.
• Excellent interpersonal and communication skills for collaborating with IT, facilities, and academic stakeholders.
• Experience managing classroom technology projects from design through implementation and support.
• Willingness to travel across Pennsylvania campuses as needed.

PREFERRED SKILLS AND EXPERIENCE

• Relevant multi-site experience in higher education classroom technology environments or enterprise IT/AV support.
• Extron Control Professional (ECP) certification or comparable credentials.
• Experience coordinating with Office of Physical Plant (OPP) or similar facilities management teams for AV installs.
• Background in training IT staff or end-users on AV system operation and support.
• Experience with networked classroom technologies, remote monitoring tools (e.g., Extron GlobalViewer), or AV-over-IP deployments.
• Proficiency in creating technical documentation, diagrams, and user guides.
• Familiarity with Penn States classroom technology standards or similar institutional governance practices.

MINIMUM EDUCATION, WORK EXPERIENCE & REQUIRED CERTIFICATIONS

Bachelor's Degree 3+ years of relevant experience; or an equivalent combination of education and experience accepted

Required Certifications: None

ADDITIONAL DETAILS

• This position offers a flexible work arrangement, with a hybrid mix of remote work and on-site responsibilities. Travel is expected approximately 50% of the time to regional campuses and University Park to support classroom technology projects, attend conferences, and participate in meetings; however, travel requirements may vary based on business needs.
• A successful candidate from a closing campus will continue supporting their existing responsibilities at that location through the transition period and campus shutdown. During this time, they may balance duties from both their existing role and the new position. Additional travel and on-site presence will be required to support a smooth transition. Workload expectations and transition details can be discussed with the hiring manager during the interview process.

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid drivers license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

SALARY & BENEFITS

The salary range for this position, including all possible grades, is $68,200.00 - $102,300.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We value belonging as a core strength and an essential element of the universitys teaching, research, and service mission.

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