Customer Service Member Job at Gold Medal Environmental - Apple Valley Waste Inc, Charles Town, WV

c0Q0ZkE1OW9INmxkeU9OZjFLY3ZxcXMx
  • Gold Medal Environmental - Apple Valley Waste Inc
  • Charles Town, WV

Job Description

Job Description

Job Description

About Apple Valley Waste (AVW)

Apple Valley Waste is a rapidly growing regional waste management company serving the Mid-Atlantic region. With 10 locations and a commitment to excellence, AVW provides sustainable waste solutions and exceptional customer service. As we are expanding, we are looking for enthusiastic individuals to join our team and contribute to our mission of delivering top-notch environmental services.

Position Overview

We are seeking a dedicated and customer-focused Customer Service Representative to be the first point of contact for our clients. In this role, you will manage customer inquiries, resolve issues, and ensure a positive experience for all AVW customers.

Key Responsibilities

  • Respond promptly to customer inquiries via phone, email, and chat.
  • Address and resolve customer complaints with empathy and professionalism.
  • Process service requests and coordinate with internal teams to fulfill customer needs.
  • Maintain accurate records of customer interactions and transactions.
  • Provide information about AVW’s services, policies, and procedures.
  • Identify opportunities to upsell additional services to existing customers.
  • Follow up with customers to ensure satisfaction and gather feedback.
  • Collaborate with other departments to resolve complex customer issues.
  • Process Payments

Qualifications

  • High school diploma or equivalent
  • 1–2 years of customer service experience, preferably in a call center or service-oriented environment.
  • Strong communication skills, both verbal and written.
  • Ability to handle stressful situations and resolve conflicts effectively.
  • Proficiency in Microsoft Office Suite and CRM software.
  • Detail-oriented with excellent organizational skills.
  • Ability to work independently and as part of a team.
  • Knowledge of the waste management industry is a plus.

Compensation & Benefits

  • Benefits: Health, dental, and vision insurance; 401(k) with company match; paid time off; and more.
  • Work Environment: Dynamic and supportive team atmosphere.
  • Growth Opportunities: Room for advancement within the company.
  • Employee Discount: Free trash and recycling service

Job Tags

Similar Jobs

Marquette Management

Leasing Consultant Job at Marquette Management

Hiring immediately!!! "Marquette Management, Inc. one of the Nation's most innovative residential Property Management companies, is seeking an experienced Leasing Consultant." Lucrative and fun!, Our location in the White Oak neighborhood of Houston, Leasing Consultant...

Nucleus Healthcare

Local Contract Nurse RN - Ambulatory Care - $35-40 per hour Job at Nucleus Healthcare

 ...Pennsylvania. Our trusted partner is committed to cutting-edge medical research, innovation, and patient care. This institution's...  ...recruiter is available to support you with your contract need (No offshore recruiters!) Exclusive contract opportunities and more!... 

Equinox

Personal Trainer, Upper East Side Job at Equinox

Job Description As an Equinox personal trainer your career becomes an empowered lifestyle founded on maximizing both your personal and client performance. Under the guidance of two dedicated managers you will develop and refine an approach to programming, education,... 

Korn Ferry

Production Planner Job at Korn Ferry

 ...specifically seeking candidates with at least 4 years of U.S. military experience * Korn Ferry Military Division has partnered with...  ...aircraft and aerospace industries - lots of work with Defense Contractors. Territory is growing rapidly, company offers lots of growth opportunity... 

AH2

Prep Cook for Michelin BBQ restaurant Job at AH2

 ...Job Description Benefits: Opportunity for advancement Training & development Competitive salary Flexible schedule Michelin-recognized Horn BBQ is seeking a day-time/AM Prep Cook. 30-40 hours per week for our West Oakland and Lafayette restaurants. Weekends...