Job Description
Dispatcher/Office Manager We are seeking a detail-oriented and experienced Dispatcher/Office manager to join our team at our Texas Branch. The successful candidate will be responsible for ensuring our units are successfully delivered and picked-up from customer sites, ensuring the drivers are following all safety and DOT regulations. In addition, this person will manage and process the branch's rental/sales. We need you to help to support and grow our constantly expanding client base.
Responsibilities: - Promotes safety first for all areas of dispatch. Ensures drivers are following all DOT, safety policies and procedures.
- Supervises team of Drivers, which includes:
- Scheduling and assigning drivers and vehicles to convey portable office and storage units
- Reviews next day/week deliveries and pick-ups and develops a dispatch plan
- Notifies drivers of daily assignments
- Tracks Drivers out on delivery/pick-up
- Assists Drivers in troubleshooting when necessary
- Sets daily and weekly priorities for the team
- Conducts performance discussions and training
- Ensures Drivers have collected all appropriate paperwork for the day.
- Process daily paperwork to corporate
- Communicates with customers to assist in scheduling daily/weekly activities
- Maintains daily log files and preventative maintenance files and records the information into the appropriate systems. Ensures all daily/weekly/monthly paperwork is completed, recorded and filed.
- Maintains branch's budgeted trucking profit margin (repair & maintenance cost control)
- Works with branch manager to determine driver schedule availability, and schedule deliveries/pick-ups outside of normal business hours.
- Track registrations of fleet equipment & vehicles.
- Install license plates on equipment as needed.
- Assist & maintain paperwork for branch audit purposes.
- Work with mechanics about truck repairs and calls for parts from vendors.
- Conduct Safety Meetings.
Skills Needed for Success: - Excellent verbal and written communication skills
- Good organizational skills and the ability to multitask
- Strong listening skills
Required Qualifications: - High School Diploma or equivalent preferred.
- 2+ years of experience in rental industry, customer service, and billing.
- 4+ year of experience in driver scheduling and dispatching.
- Knowledge of DOT and state specific safety regulations.
- Ability to communicate clearly (verbal and written).
- Valid Driver's License. (Class A bonus)
Benefits: - Immediate PTO eligibility
- Paid holidays off
- Medical, dental, vision, and life insurance
- 401(k)
- Health Savings Account
Job Type: Full-time
Austin/Jarrell area: 8810 IH - 35
Who We Are: Southwest Mobile Storage is a family-owned shipping container business founded in 1995. Our strength for more than 30 years comes from the specialized knowledge and passion of our people, along with serving over 24,000 commercial, construction and residential customers.
Equal Opportunity Employer: Southwest Mobile Storage is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to providing equal employment opportunities to all employees and applicants. We encourage and love to hire veterans, military experience welcome!
Job Tags
Full time, Work at office, Immediate start,