Entry Level Call Center Agent | Call Center Agent Job at ProSidian Consulting, Charlotte, NC

dHowV0JwaG1IS3BVek9OWTBxQXFxcWd4emc9PQ==
  • ProSidian Consulting
  • Charlotte, NC

Job Description

Entry Level Call Center Agent | Call Center Agent

ProSidian seeks an Entry Level Call Center Agent for program support on a contract basis located in Charlotte, NC, across the Mid Atlantic region supporting strategic delivery of Government and Public Services Sector Human Capital Solutions through Temporary Help Services and Recruiting/Staff Augmentation capabilities for the City of Charlotte (COC).

This is a contract contingent or contract W-2 (IRS-1099) Call Center Agent functional area professional - Staffing Augmentation and Recruiting Services position; however, ProSidian reserves the right to convert to a full-time ProSidian employed W-2 position.

Provide services and support as a Staffing Augmentation and Recruiting Services (Entry Level Call Center Agent) in the Government and Public Services Industry Sector focusing on Human Capital Solutions for clients such as City of Charlotte (COC) | Charlotte Cooperative Purchasing Alliance (CCPA) generally located in CONUS - Charlotte, NC and across the Mid Atlantic Region (of country/world).

Responsibilities and duties include:

  • Answer inbound calls and resolve issues.
  • Document call details and outcomes.
  • Escalate complex cases to supervisors.

Desired qualifications for Entry Level Call Center Agent candidates:

  • Customer service or call center experience preferred.

Education/experience requirements/qualifications:

  • High school diploma or GED.

Skills required:

  • Communication, listening, problem-solving.

Competencies required:

  • Patience, empathy, adaptability.

Ancillary details of the roles:

  • May be assigned specific account portfolios.
  • Uses CRM systems for case management.

Other details:

  • Works in a fast-paced, high-volume environment.

Job Tags

Full time, Contract work, Temporary work,

Similar Jobs

Indiana University Purdue University Indianapolis

Assistant Professor in Sports Analytics Job at Indiana University Purdue University Indianapolis

 ...Position Summary Indiana University Indianapolis invites applications for a 10-month tenure-track Assistant Professor in Sport Analytics to support its expanding Sport Analytics and Sport Management programs, as well as campus-wide sport performance initiatives. Located... 

Damco

QA Analyst Job at Damco

 ...Qa Analyst Location: Tampa, Fl (Day 1 Onsite, Only Local Profiles) Visa: H1B, H4-Ead, Usc. Face To Face Interview Is Mandatory: Understanding Of Software Skills Such As Business Analysis, Development, Maintenance, And Software Improvement Creating A New Automation... 

Inspire Health Medical Group

Gastroenterology Physician Assistant Job at Inspire Health Medical Group

 ...Inspire Health Medical Group, affiliated with UCSF Fresno, has an excellent opportunity for a Physician Assistant in the Gastroenterology Division. The selected applicant would provide health assessments and coordination for procedures in patients with gastroenterology... 

Durham School Services

CSC Operations General Manager - Safety & Growth (San Carlos) Job at Durham School Services

 ...school transportation provider is seeking a Mid-Senior level Manager to oversee a customer service center in San Carlos, California...  ...fostering customer relationships. Candidates should have a business degree or extensive experience, along with supervisory skills, and the... 

Phoebe Putney Health System

PRN LPN, Home Health Job at Phoebe Putney Health System

 ...Practical Nursing Experience (Required) CERTIFICATIONS AND LICENSURES Required Certifications/Licensures: Licensed Practical Nurse (LPN) with current Georgia license, Basic Life Support (BLS) Preferred Certifications/Licensures: Advanced Cardiac Life Support (ACLS)...