Job Description

Overview

The Front Desk Agent welcomes and registers guests, presents statements and collects payments for departing guests. They communicate with housekeeping, maintenance, and guest services to fulfill guest requests. This position reports to the Front Office Manager. Applications for this position will be accepted September 14, 2025.

Responsibilities

• Welcome guests upon their arrival and assign rooms
• Provide a summary of the hotel and the amenities offered to guests
• Coordinate with other departments to meet daily needs or special requirements for all hotel guests
• Recommend restaurants and activities based on guest ability, interests, and preferences
• Maintain cash bank and perform daily cash settlements
• Accept reservations, changes, and cancellations
• Coordinate with housekeeping to ensure rooms are clean, tidy, and fully furnished
• Comply with all hotel and Aspen One policies
• Assist in emergency and security procedures as directed by management
• Complete tasks and projects delegated by your manager and assist other departments as needed
• Other duties as assigned

Qualifications

Education & Experience

• High School Diploma or high school equivalent preferred
• 1 year of customer or guest experience preferred
• Previous front desk experience preferred

Knowledge, Skills & Abilities

• Basic knowledge of local mountain, town activities and events
• Basic industry terminology
• Knowledge of company policies and procedures
• Strong problem-solving and critical-thinking skills to address guest inquiries and resolve concerns promptly
• Active listening and interpersonal skills to personalize the guest experience
• Professional demeanor in a fast-paced environment
• Strong attention to detail
• Ability to work independently with minimal supervision
• Ability to work effectively in team settings

Work Environment & Physical Demands

• Ability to stand, walk, or be on your feet for extended periods; kneeling and bending may be required
• Regular indoor work with no adverse conditions
• Occasionally lift, push, or pull up to 50 lbs

Job Benefits

This position is classified as a seasonal full-time position eligible for benefits. Enrollment dates differ across programs.

• Paid Time Off Programs
• Paid Leave Programs
• Employee Ski Pass
• Other company perks

The physical demands described are representative of those that must be met to perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities. To request accommodation during the application process, contact Human Resources at 970-300-7700.

Aspen One is an equal opportunity employer (Minority/Female/Disabled/Veteran). We embrace inclusion, equity, and diversity and encourage diverse points of view.

For an overview of Aspen One Company's benefits and other compensation visit Aspen One participates in E-Verify.

Job function: Customer Service Industries: Hospitality

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