Job Description

Job Description

Job Description

• Location: Remote
• Duration: 6 Months
• Pay Rate: $36/h

About the Role

We’re seeking a Level 1 Instructional Designer to join our Training Team within the Customer Center. This role is ideal for a creative, detail-oriented professional with 1–2 years of instructional design experience who is passionate about building engaging, learner-centered training materials. You’ll collaborate with internal stakeholders and subject matter experts to design, develop, and maintain digital learning experiences that support customer service operations.

What You’ll Do

• Develop and update training content for our customer service systems using Articulate 360 (Storyline or Rise) or similar e-learning tools.
• Design engaging, interactive digital courses, virtual instructor-led training (vILT), videos, and microlearning modules.
• Collaborate with SMEs and internal teams to transform complex information into clear and effective learning materials.
• Conduct learning needs analyses and define learning objectives aligned with business goals.
• Create quizzes, assessments, and interactive elements to reinforce learning and track progress.
• Maintain and update existing courses based on feedback, new processes, or product updates.
• Utilize Google Suite for collaboration, content management, and documentation.
• Stay current with instructional design trends, AI-assisted learning tools, and emerging technologies to continuously improve learning outcomes.

What You Bring

• Bachelor’s degree in Instructional Design, Education, or a related field.
• 1–2 years of experience in instructional design, learning development, or training.
• Proficiency in Articulate 360 (Storyline/Rise) or similar authoring tools.
• Experience using Google Suite and familiarity with Adobe Creative Suite (nice to have).
• Exposure to or experience with AI-based learning tools .
• Strong understanding of adult learning principles and instructional design methodologies.
• Excellent communication skills and the ability to give and receive feedback effectively.
• Strong organizational and project management skills; ability to manage multiple priorities in a fast-paced environment.
• Portfolio or samples of work showcasing e-learning or multimedia training projects.

• Come get Swoon’d!!
\t• Swoon handles the staffing need of over 80 Fortune 500 clients.
\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.
Swoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

Company Description

• Come get Swoon’d!!\r\n\t• Swoon handles the staffing need of over 80 Fortune 500 clients.\r\n\t• We have won Best and Brightest Companies to Work for in the Nation Award 6 years in a row.\r\nSwoon was also awarded the Inc. 5000 Fastest Growing Private Companies in the US from 2016 – 2020.

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