Job Description

IT Manager - M365/EUC

The IT Manager - M365/EUC manages a small team of IT professionals supporting multiple sites across the U.S. The IT Manager will be responsible for ensuring reliable, secure, and efficient end-user technology services, driving continuous improvements, and providing responsive customer service to internal stakeholders.

This role is eligible for a hybrid work schedule, but there is a strong expectation of being in-office frequently to provide the highest level of internal customer support across our teams.

This role offers the opportunity to take ownership of a critical area of our IT operations, lead a capable team, and directly impact the productivity and success of our employees across the organization. If you are a proactive IT leader with strong Microsoft 365 expertise and a passion for delivering excellent customer support, we encourage you to apply!

Job Description

Key Responsibilities For This Role Include:

• Lead, coach, and develop a team of IT professionals.
• Oversee administration, optimization, and security of Microsoft 365 services
• Manage the end-user computing environment, including desktops, laptops, mobile devices, peripherals, and collaboration tools
• Ensure timely and effective resolution of escalated IT support issues, serving as the escalation point when necessary
• Establish and enforce IT standards, polices, and best practices for end-user technologies and Microsoft 365
• Partner with business leaders to understand needs, prioritize projects, and deliver technology solutions that enhance productivity
• Manager hardware and software inventory, license compliance, and lifecycle planning
• Support IT infrastructure initiatives in coordination with other IT leaders
• Drive continuous improvement by identifying opportunities for automation, self-service, and user-training
• Develop and monitor key metrics for IT service delivery, ensuring high levels of internal customer satisfaction
• Contribute to IT budget planning and vendor management as it relates to end-user technologies and M365 services

Requirements

• Bachelor's degree in Information Technology, Computer Science, or related field required
• 7+ years of progressive IT experience with emphasis on Microsoft 365 and end-user support with at least 3 years in a supervisory or team lead role.
• Proven experience delivering Microsoft 365 assessments, migrations, and modernization projects
• Experience supporting multiple sites or distributed user bases a plus

Technical Skills:

• Strong technical expertise in Microsoft 365 ecosystem (Exchange Online, SharePoint, Teams, OneDrive, Intune, and related security/compliance features).
• Knowledge of end-user computing environments, device management, and support best practices
• Excellent troubleshooting, problem-solving, and decision-making skills
• Ability to balance hands-on technical work with managerial oversight
• Strong customer-service orientation with effective communication skills across technical and non-technical audiences
• Demonstrated ability to manage multiple priorities and projects in a fast-paced environment
• At least L2 level hands on knowledge in Active Directory services
• Relevant certifications (e.g., Microsoft 365 Certified, Enterprise Administrator Expert, etc.) are a plus
• Vendor management and budget planning skills a plus
• This is a safety-sensitive position that requires candidates to successfully pass a post-offer drug screening prior to employment. One of the essential job functions is the ability to work in a constant state of alertness and in a safe manner.

Additional Requirements

• Resilience - Ability to adapt to workplace challenges, maintain professionalism, and manage responsibilities effectively.
• Communication - Capacity to clearly and professionally exchange ideas, interact respectfully with colleagues and customers, and foster positive workplace relationships.
• Reasoning & Decision Making - Ability to analyze information, follow verbal and written instructions, and make logical, sound decisions.
• Comprehension - Capability to understand and complete tasks as assigned and solve problems effectively.
• Organizational Skills - Competence in managing multiple priorities, maintaining accuracy, and staying focused despite potential workplace distractions.

EEO Information

Fujifilm is committed to providing equal opportunities in hiring, promotion and advancement, compensation, benefits, and training regardless of nationality, age, gender, sexual orientation or gender identity, race, ethnicity, religion, political creed, ideology, national, or social origin, disability, veteran status, etc.

ADA Information

If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our HR Department (feus.humanresources@fujifilm.com).

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