Job Description

COMPANY DESCRIPTIONPackair Airfreight Inc. is a comprehensive International Freight Forwarder Company based out of Gardena. We are a fully licensed ATA Carnet service provider, a TSA certified cargo screening facility (CCSF), a licensed Non-Vessel Operating Common Carrier (NVOCC), U.S. Customs House Brokerage, and international transportation and freight logistics certifications. With over 45 years of experience in the international transportation, logistics, and shipping industries, Packair has successfully transported everything from high value, rare, and oddly shaped cargo to all corners of the world. Our clients have included everyone from e-commerce sellers to major Hollywood film studios (including shipping for over 7000 Hollywood Films, Television Series, and Commercial Productions), and even aerospace/military organizations. We place great value on people, customers, and our service partners. We offer a fast paced but friendly work environment that allows you to grow and realize your full potential. If you believe that you have what it takes to grow with us, we like to talk with you. We are always looking for confident high-caliber individuals with passion, flexibility and pride of ownership.ROLE DESCRIPTIONThis is a full-time on-site Licensed Customs Broker role located in Gardena, CA. The Licensed Customs Broker will be responsible for managing customs brokerage activities, providing excellent customer service, handling export and import processes, and engaging in international trade operations.RESPONSIBILITIESProvides customers tariff classification, valuation, marking, general customs and other government agencyGuides customers through CBP requirements and processes by preparing and submitting documents, determining tariff and duty payments, and tracking shipmentsClassifies shipments, inputs data, and makes corrections and adjustmentsResolves customer problems promptly, professionally and in compliance with the lawProvides guidance to importers to help them understand and meet CBP and other government agency rules and regulationsParticipate in cross selling opportunities. Discusses and sells our various services to current clients.Processes post entry work including: ruling requests, CF 28's, refunds, protests, and drawbacksPrepares and executes billings for entry related servicesWorks with CBP to resolve problemsWorks within the department to ensure all transactions are processed on a daily basisStays up-to-date on customs and other government agency changesPerforms additional duties as assigned by managementKNOWLEDGE, SKILLS, AND ABILITIESThe ability to communicate clearly and persuasively via email, verbally, and in presentations, tailoring the message to the appropriate level of audience using easy-to-understand terminologyStrong organizational skills with ability to manage deadlines and prioritize workload, and adjust to meet business needsExcellent attention to details and ability to process complex details in a fast-paced environment and meet tight deadlinesManages complex transactional or emotional customer situations promptly and professionally meeting our commitments for service delivery excellenceAbility to read, write, and speak English fluentlyExcellent interpersonal skillsStrong multi-cultural understandingAbility to initiate activities independently, learn and achieve resultsKnowledge of the Harmonized Tariff System (HTS)QUALIFICATIONSSeven years of relevant import/export experience or an equivalent combination of education and experienceCurrently holds an active U.S. license as a Customs BrokerIndustry expert in international freight forwarding focused on high volume accountsProficient in Microsoft Office Suite Packair Airfreight Inc.--Airfreight, Ocean Freight Forwarding, Customs Brokers

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