Live Chat Support Agent Job at appraisals phoenix & estates llc, New York, NY

dERnZUJaeGlIS3BSeWVCYzBhUW5yYXd4
  • appraisals phoenix & estates llc
  • New York, NY

Job Description

Title: Live Chat Support Agent

Experience Range: 0 - 0 Years

Compensation: 0 - 0 /

Employment Type: Full-time

Minimum Education: Bachelors

Domain Experience: Customer Support, Live Chat Support

Roles and Responsibilities:

- Respond to incoming customer inquiries via live chat in a timely and professional manner

- Assist with product/service questions, order tracking, account issues, and basic troubleshooting

- Provide accurate, clear, and concise information to customers

- Escalate complex or unresolved issues to the appropriate departments

- Document customer interactions and feedback accurately in internal systems

- Meet performance metrics such as response time, customer satisfaction, and chat handling volume

- Maintain up-to-date knowledge of products, services, and company policies

Other Skills: Written communication, Grammar, Spelling, Chat platforms, CRMs, Typing speed, Customer support, Issue resolution, Order tracking

Key Notes: The role requires excellent written communication skills, experience or comfort with chat platforms and CRMs, and the ability to multitask in a remote environment. Typing speed and prior customer support experience are advantageous but not mandatory. Flexible shift availability with day and night options is important.

Job Tags

Full time, Remote work, Flexible hours, Night shift,

Similar Jobs

Raytheon Technologies

Systems Engineer II - Cyber Security Engineer (P2) Tewksbury, MA Job at Raytheon Technologies

 ...nation and allies defend freedoms and deter aggression. We bring the strength of more than 100 years of experience and renowned engineering expertise to meet the needs of today's mission and stay ahead of tomorrow's threat. Our team solves tough, meaningful problems that... 

Sport Clips

Hair Stylist/Barber Job at Sport Clips

 ...Hair Stylist/Barber at Sport Clips summary: Sport Clips Haircuts is seeking skilled Hair Stylists and Barbers who are passionate about men's and boys' haircuts and exceptional customer service. The role offers competitive pay with tips, ongoing professional training... 

Scaddabush Italian Kitchen & Bar

Server Job at Scaddabush Italian Kitchen & Bar

 ...Front-of-House positions, including: Servers Cocktail Bartender Skills & Requirements...  ...forward at any stage of the recruitment process to request accommodations if needed....  ...experience. Job Types: Full-time, Part-time, Permanent Part-time hours: 15-4... 

TravelNurseSource

Travel Registered Nurse - Labor/Delivery - $2,560 per week in West Union, IA Job at TravelNurseSource

TravelNurseSource is working with Coast Medical Service to find a qualified Labor/Delivery RN in West Union, Iowa, 52175! Pay Information $2,560 per week About The Position Coast Medical Service is a nationwide travel nursing & allied healthcare staffing agency... 

Illinois Secretary of State

Investigator Job at Illinois Secretary of State

 ...Job Description Job Description Office of the Illinois Secretary of State Alexi Giannoulias Job Title: Investigator Division: Operations - Southern Region Union: FOP Location: 400 W Main St, Belleville, IL Jefferson County Salary: Starting $6...