Job Description

Job Description

Job Description

About Us

We are a large clothing retail store in Fullerton, California , specializing in affordable and trendy fashion. With a physical store, online website, and mobile app, we provide customers with a constantly updated selection of stylish apparel at great prices. We believe in creating a fun, supportive, and growth-oriented workplace where employees can thrive.

Job Summary

We are seeking a Loss Prevention Agent to join our team! As a Loss Prevention Agent, you will be spending most of your shift on the retail floor, observing customers and maintaining a strong presence to deter and prevent shoplifters or fraudulent activities. You will also be maintaining accurate reports of incidents within the store, working closely with staff to create a positive environment, and handling any potential shoplifters. The ideal candidate is someone who has no problems confronting potential shoplifters or fraudulent shoppers, can work well independently, and can maintain a high level of integrity and professionalism.

Responsibilities

• Watch footage, walk the sales floor, and converse with staff to help identify shoplifting and fraud attempts
• Identify fraudulent activity with returns or customer interactions
• Protect company assets from shrinking both internally and externally
• Assist staff as needed with problem customers or negative interactions
• Write accurate reports about your daily activities and any interactions with customers
• Loop in law enforcement on issues as needed

Qualifications

• Previous experience with loss prevention in a retail setting desired
• The ability to confidently confront problem customers and step in as needed during negative customer interactions
• Familiarity with computer programs such as the Microsoft Office suite and loss prevention programs

Benefits

• 401(k)
• Health Insurance (Medical, Dental, Vision)
• Paid holidays
• Paid sick leave
• Employee discounts
• Free uniforms

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