Job Description

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences. Andaz Miami Beach is now recruiting Mini Bar Attendants to join the hotel's opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who's who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion. To succeed in this role you are an individual who:

• Is detailed and able to multi-task effectively in order to accomplish various tasks throughout the day while keeping the guest experience in mind at all times.
• Demonstrates genuine passion for creating memorable experiences for others and truly connecting with guests and fellow team members.
• Enjoys discovering opportunities to go the extra mile and do whatever it takes to make someone's day ?

• Communication with guest concerning request, inquiries, and information.
• Maintain the stock, cleanliness, appearance and orderliness of in-room honor bars using cloths, sponges, brushes, and/or cleaning agents by extending arms over head, bending and stooping.
• Inventory, track and maintain Par levels of stock for honor bars.
• Justify and report sales with current stock levels on hand, daily.
• Report any damages or maintenance issues.
• Handle guest complaints, ensuring guest satisfaction.
• Ensuring the confidentiality and security of all guest rooms.
• Adhere to Lost and Found policy including key control.
• The stocking and organization of honor bar supplies and honor bar supply closets or areas.
• Maintain cleanliness and efficiency of department operations by stoking workstations with supplies, completing Engineering maintenance requests, and maintaining office equipment in accordance with department and hotel policies and procedures.
• Provide exceptional customer service at all times by greeting each person encountered, using the guest's name, making eye contact, smiling and thanking each guest for their patronage in accordance with department and hotel standards and procedures.
• Communicate service and amenities of the hotel to guests.
• Legibly document all pertinent information in guest request log(s). Monitor and update log book(s) throughout shift.
• Provide gracious and efficient telephone service as it relates to luxury telephone services. Calls should be answered promptly, within three rings and knowledgeably, always ensuring complete and accurate information.
• Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
• Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
• Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
• Provide back-up support to houseman.
• Assist with shipping and receiving functions.
• Keep the lobby and corridor areas clean and well organized.

Job Tags

Similar Jobs