Job Description

Network Service Manager

Gleaners Food Bank of Indiana is the state's largest hunger relief organization and one of the leading food banks in the Feeding America Network. In addition to vital hunger relief programs in our 21-county service area, we also operate Fresh Connect Central, a regional produce cooperative for Feeding America, serve as a contract reclamation site for Kroger Central Division, and are a staging site for FEMA disaster response.

Benefits:

• Medical/Dental/Vision
• Generous PTO, all federal holidays, volunteer days and birthdays
• On-site exercise facility
• Robust Wellness Program
• 403 Plan with Match
• Success Sharing Incentive Plan

Position Essential Functions and Responsibilities of Network Service Manager:

The Network Service Manager is responsible for managing all aspects of customer service, community outreach, relationship building, training assistance, and compliance review visits of assigned Gleaners Network Partners within their region. This position is also responsible for ensuring compliance with all Feeding America requirements, government regulations, and health codes. All responsibilities and duties will further Gleaners mission to be a leader in the fight against hunger.

Position Essential Functions and Responsibilities of Network Service Manager:

• Manage all Gleaners hunger relief distribution activity within the assigned region (agencies, pantries, schools, mobiles, etc.).
• Serve as primary point of contact for all assigned Network Partners to ensure the highest level of customer service.
• Work as a liaison between the regional food assistance partners and other internal departments.
• Ensure Network Partner compliance with all Feeding America requirements, Gleaners and government regulations (TEFAP) and local health codes where applicable through monitoring visits, inspections with proper tracking and documentation.
• Expand and leverage community partnerships within assigned region to recruit new and/or enhance current distribution sites, with regard to storage capacity, volunteers, leadership development, or other needs as identified.
• Provide guidance on any hunger relief efforts in assigned region in collaboration with internal and external partners to strengthen the existing network.
• Coordinate requests for grant funding for Network Partners in assigned region.
• Provide input for organizational communications, including story bank, newsletter, website content, etc.
• Attend all-staff and department meetings, community meetings, and/or other meetings related to hunger relief.
• Monitor deadlines for any grants related to program activities in assigned region.
• Perform all other duties as assigned.

Skills/Qualifications of Network Service Manager:

Education and/or Experience:

• Bachelors Degree or equivalent experience.
• Minimum of three years work experience in a related field.
• Food Safety and Handling Certified, or ability to be certified.
• Multi-Lingual preferred, but not required.

Other Relevant Skills and Abilities:

• Strong organizational, interpersonal, and relationship management skills.
• Excellent verbal, written communication and presentation skills.
• Basic math and problem-solving skills.
• Outstanding public demeanor for dealing with agencies, coworkers, volunteers and donors.
• Initiative/self-starter/ability to work without close supervision.
• Ability to work in a fast-paced environment with multifaceted demands while meeting deadlines.
• Proficient in computer, copier, fax machine, telephone, and other office equipment.
• Proficient in Microsoft Excel/Word/Outlook/PowerPoint/Google Docs/CRM platforms.
• Ability to work with people of diverse backgrounds.

Certifications/Licenses of Network Service Manager:

• Valid driver's license/Clean driving record/Must be insurable by company vehicle insurance provider.

Work Environment and Physical Demands of Network Service Manager:

Review on full job description - For full job description review PDF Gleaners Food Bank is an Equal Employment Opportunity Employer and provides equal opportunities for employment and advancement for all individuals, without regard to race, color, national origin, religion, sex, gender identity, gender expression, sexual orientation, disability, age, marital status, family/parental status, pregnancy, leave status, genetic information, veteran status, creed, citizenship status, income derived from a public assistance program, political beliefs, reprisal or retaliation for prior civil rights activity, or any other status or category protected by applicable federal, state, or local law.

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