Job Description

PHYSICAL SECURITY SPECIALIST I

City National Bank What is the Opportunity? Responsible for operating within the First Line of Defense and for the security of City National Bank, maintaining applicable physical security systems controls. The team serves as the 24/7 emergency contract, escalating and documenting events and issues that may affect or compromise the Bank and its operations. Responsible for monitoring, investigating, analyzing, and administering the physical security systems (alarm automation system, access control, video surveillance, etc.), and coordinating services and maintenance of the Bank's physical security systems. Also analyzes, reports, and documents physical security activities and issues that may impact or compromise security. Maintains a proactive and visible presence at the assigned facility, addressing security concerns and supporting the safety of Bank colleagues and visitors. Executes high-visibility patrols, responds to incidents, partners with the Security Operations Center (SOC), provides colleague escorts, and supports Executive Protection and event security coverage. May work unsupervised and will support daily security operations and provide directions to contract security professionals. What Will You Do? Support the physical security Subject Matter Expert (SME) and the 24/7 emergency contact for the Bank. Support physical security systems, emergency issues, and security issues for the Bank. Provide quality customer service to CNB lines of business by answering and responding to high-volume calls and emails regarding physical security systems, alarm monitoring and access control-related issues, inquiries, processing of requests, and security events. Assist with monitoring, investigating, analyzing, and administering the physical security systems (alarm automation system, access control, video surveillance, etc.), coordinating services and maintenance of the Bank’s physical security systems. Respond to alarms, alerts, system issues, and incident/emergency situations for the Bank and determine proper escalation and/or action. Provide support to business lines and security vendors on handling issues, troubleshooting and incidents. Coordinate and conduct preventative maintenance and testing of the Bank’s physical security systems (alarm automation system and video surveillance) by partnering with security vendors and colleagues. Document preventative maintenance and testing in proper forms and reports, and identify risks and issues. Assist with reviewing and processing a high volume of physical access requests in ServiceNow (physical access provisioning, deprovisioning, ID badge printing, Leave of Absence access requests, incident tickets, etc.). Assist with managing and administering physical access to Bank facilities, including maintaining supplies (cards, badge printer ink, lanyards, badgeholders, etc.) and distributing ID badges. Maintain required documentation (alarm disposition, Daily Activity Reports, incident reports, incident tickets, service work orders, etc.). Maintain situational awareness by monitoring and reporting internal events, external events, or emergency incidents that could impact Bank operations by monitoring news and open sources. Comply with Corporate Security and Bank policies, standards and procedures. Provide operational support for new projects by conducting User Acceptance Testing (UAT), key distribution, physical security coverage, modifications and programming of physical security systems, and supporting NPPI transports. Follow Incident Response Escalations Procedures in the event of a security incident. Support Disaster Recovery (DR) Testing for Corporate Security to ensure systems are operational and monitored, including reporting of issues. In compliance with GLBA, manage colleague and non-colleague termination of physical access and report physical access review reports and attestations for identified high-risk areas. As assigned, review, process, and submit security services invoices. As assigned, draft and review physical security procedures and job aids. Conduct regular high-visibility patrols of CNB property and parking facilities. Provide immediate in-person incident response to emergencies and events. Provide security escorts and event coverage as directed. Support Executive Protection team for executive leadership events. What Do You Need to Succeed? Required Qualifications High School Diploma Minimum 1 year of physical security industry and/or financial services industry required Minimum 1 year of customer service experience preferred Minimum 1 year of experience with managing physical security systems (alarm automation, access control, video surveillance, etc.) highly preferred Security Guard license from the State of California required Valid California Driver’s License required Additional Qualifications Excellent written and verbal communication skills, ability to interact with, convey information, and provide clear guidance to all levels of staff, law enforcement and vendors Experience handling a high volume of calls Experience with Microsoft Office Suite (Word, Excel, PowerPoint) Knowledge of physical security systems (alarm systems, access control, video surveillance), practices and processes Ability to analyze alarms, alerts and events at a detailed and higher level Self-motivated and able to work with little to no supervision Demonstrated leadership in oversight of contract security professionals Ability to follow procedures to accomplish assigned tasks Strong decision-making, analysis of alarms/alerts/events, escalation and documentation Ability to multi-task and prioritize work effectively Flexibility to work all shifts (24/7) if required; willingness to overtime as needed What’s In It for You? Compensation Starting base salary: $16.66 - $25.02 per hour. Exact compensation may vary based on skills, experience, and location. Benefits and Perks At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues: Comprehensive healthcare coverage, including Medical, Dental and Vision plans, available the first of the month following start date Generous 401(k) company matching contribution Career Development through Tuition Reimbursement and other internal upskilling and training resources Valued Time Away benefits including vacation, sick and volunteer time Specialized health and family planning benefits including fertility benefits, and cancer, diabetes and musculoskeletal support programs Career Mobility support from a dedicated recruitment team Colleague Resource Groups to support networking and community engagement About Us Since day one we’ve always gone further than the competition to help our clients, colleagues and communities flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies. To learn more, visit About Us. Inclusion and Equal Opportunity Employment City National Bank fosters an inclusive environment where all forms of diversity are valued and leveraged to make us a better company and employer. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, disability, veteran status or other basis protected by law. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Represents basic qualifications for the position. To be considered for this position, you must at least meet the required qualifications. Careers CNB accepts applications on an ongoing basis, until filled. Unless otherwise indicated as fully remote, reporting into a designated City National location is an essential function of the job. #J-18808-Ljbffr City National Bank

Job Tags

Hourly pay, Contract work, Work at office, Immediate start, Remote work, All shifts,

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