Job Description Manage abandoned calls and voicemail calls left by the consumer in the IVR. Manage follow-up cases. Ensure documents sent by the consumer are complete before submitting them to the respective stakeholder. Manage the CSI with low ratings. Perform any other relevant tasks deemed necessary to ensure the best quality of service. Effectively manage queues to meet expectations and reply to customers in a timely manner via live chat. Act as a resolution agent for live chat, investigating issues, resolving them, or escalating to the First Contact Resolution (FCR) person in charge for resolution. Minimum Experience (Years) 1 to 3 years Qualifications Diploma with 1 year of relevant experience in a customer contact centre; OR SPM with 3 years of relevant experience in a customer contact centre. #J-18808-Ljbffr Commerce Access Sdn. Bhd
...skills, and the ability to interact with all levels of personnel are required. Education and Experience: A bachelors degree in Chemistry. If degree has concentration; Biochemistry, Inorganic, Physical or Polymer Chemistry preferred. Supervisory Responsibilities:...
...Our Growing Team! About the Position: At Big Stone Therapies, you are part of a comprehensive health family that is rooted... ...fun. We are a growing company looking for a part-time Occupational Therapy Assistant to join our therapy team in the communities of Evansville...
Job Description Job Description Description Bilingual Support Coordinator will be regionally aligned and serve as an expert on reimbursement, co-pay, foundation assistance and PAP issues and be responsible for handling patient and healthcare provider interactions...
...Job Summary: We are looking for a Remote Virtual Assistant to help manage day-to-day tasks for our team. The ideal candidate will be highly organized and proactive in supporting executives, teams, or departments. Key Responsibilities: Manage schedules and...
...patients and residents. Join Diversicare Healthcare Services today! As the Business Office Manager, your primary responsibilities will include: - Accurately recording cash receipts in the relevant accounts. - Maintaining crucial billing and financial data for...