Job Description

At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the ability to detect, investigate, and respond to threats faster than ever before. We’re proud of the work we do and the recognition we’ve received, including our recent Gartner Peer Insights award, which reflects the trust and satisfaction our customers have in our solutions. If you're passionate about innovation, dedicated to protecting digital infrastructures, and ready to make a real impact, we invite you to join our team and help us shape the future of cybersecurity. The Salesforce Administrator will be critical in managing and enhancing the platform to ensure it aligns with business objectives. This role involves maintaining and enhancing Salesforce Service Cloud, Sales Cloud, Experience Cloud, and other system configurations, supporting end-users, and driving efficiency by optimizing Salesforce features. The ideal candidate will have strong technical expertise, a focus on continuous improvement, and the ability to collaborate effectively across departments. Duties & Responsibilities System Administration: Manage user accounts, profiles, permissions, roles, and security settings in Salesforce. Service Cloud Management: Case Setup, Case Queues, Escalation Rules, Case Teams, Email-to-Case, Entitlements, Entitlement Processes, Milestones, Omni-Channel Routing, Omni-Channel Setup, Presence Configuration, Routing Rules, Knowledge Management & Configuration, Knowledge Reporting. Experience Management: Experience Builder Configuration, Workspace Management, CMS Workspaces, and Audiences. Configuration: Customize Salesforce using declarative tools, such as Flows, Validation Rules, Page Layouts, and Fields. Data Management: Maintain data quality through deduplication, imports/exports, and regular audits. User Support: Provide day-to-day support for Salesforce users, troubleshoot issues, and respond to requests for system enhancements. Reports and Dashboards: Create and maintain custom reports and dashboards to enable business teams to make data-driven decisions. Training and Documentation: Train users on new features, processes, and best practices; develop and maintain system documentation. System Optimization: Continuously evaluate platform usage and recommend enhancements to improve productivity and user experience. Automation: To streamline business processes and implement process automation, such as flows, approvals, and scheduled jobs. Release Management: Assist with Salesforce updates, testing new features, and ensuring compatibility with business processes. Required Experience 3+ years of experience as a Salesforce Administrator. 2+ years of experience with Salesforce Service Cloud. Strong knowledge of Salesforce configuration, including Flows, Validation Rules, and Reports/Dashboards. Experience managing users, roles, and permissions. Experience with Salesforce Sales Cloud and Experience Cloud. Strong understanding of data management, including importing/exporting data and maintaining data integrity. Desired Experience Additional Salesforce certifications (e.g., Advanced Administrator, Platform App Builder). Experience with Salesforce integrations or third-party tools (e.g., Tableau, DocuSign, Certinia). Familiarity with agile methodologies and project management tools like Jira. Experience with data migration tools (e.g., Data Loader, Data Import Wizard). Strong problem-solving and analytical skills. Excellent communication and user training abilities. Detail-oriented with a commitment to data accuracy and system performance. Ability to prioritize and manage multiple projects simultaneously. Self-motivated with a proactive, continuous improvement mindset. Compensation: $105,000 - 135,000

ABOUT EXTRAHOP

ExtraHop is the cybersecurity partner enterprises trust to reveal the unknown and unmask the attack. We’re on a mission to protect and propagate trust by revealing the cybertruth, and we partner with every customer, every day, to uncover it. Our Reveal(x) 360 platform is the only network detection and response solution delivering the 360-degree visibility needed to see everything on the network. When organizations have full network transparency with ExtraHop, they can see more, know more, and stop more cyberattacks. Employees' wellbeing is top of mind for the ExtraHop team. Employees and their families will have the option to participate in the following benefits: Health, Dental, and Vision Benefits Flexible PTO, Sick Time Prorated Based on Date of Hire, and All Federal Holidays (US Only) + 3 Days of Paid Volunteer Time Non-Commissioned Positions may be eligible to participate in the Annual Discretionary Bonus Plan FSA and Dependent Care Accounts + EAP, where applicable Educational Reimbursement 401k with Employer Match or Pension where applicable Pet Insurance (US Only) Parental Leave (US Only) Hybrid and Remote Work Model We are intentional about our culture, diversity, and inclusion, and we welcome everyone to come ready to participate in contributing to this truly unique environment. At ExtraHop, we believe that the best products, services, and companies are built by strong teams that include a diversity of backgrounds, perspectives, ideas, and experiences. We are committed to supporting and enabling growth and opportunity for every employee at every level. This is the foundation of our success. We are equally committed to equal employment opportunity, and it is foundational to how we recruit and hire our talented team. Employment is determined based upon capabilities and qualifications without discrimination on the basis of race, color, religion, sex, gender identification and expression, marital status, military status, pregnancy (including but not limited to potential pregnancy and pregnancy-related conditions), sexual orientation, age , national origin, ancestry, citizenship or immigration status, disability, genetic information, or any other protected class as established by law. Ready to join us? #Extrahop #Security #NDR #informationsecurity #cybersecurity #cloudsecurity #infosec #LI-Remote Apply for this job * indicates a required field #J-18808-Ljbffr Jobleads-US

Job Tags

Holiday work, Remote job, Flexible hours,

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