Job Description

Job Description

Job Description

About CRV Surveillance

Our customer’s protection is our priority. That philosophy has led to exponential growth since we were founded in 2010. Corey Varden, Owner/CEO, started the company to help fill a need he saw to provide superior security options for businesses at a competitive price. Our core business consists of creating custom-designed security solutions for our customers. We install, maintain, monitor, and inspect a wide range of integrated building protection systems, including access control, video camera surveillance, fire alarms, and burglar alarms. We prioritize service after the sale because we want to ensure our security solutions exceed our customer’s expectations, not just for today, but for years to come.

CRV Surveillance is seeking a highly skilled Strategic Account Manager to serve as the dedicated point of contact for a key enterprise customer with multiple data center locations across the Southeast. This role is responsible for end-to-end relationship management, operational oversight, and strategic growth of the account.

The Strategic Account Manager functions as a trusted advisor—blending sales, project management, and customer success —while ensuring mission-critical systems and services are delivered with precision, reliability, and confidence. This individual is the face of CRV Surveillance for all assigned locations and plays a critical role in maintaining customer trust and operational continuity.

• Serve as the primary point of contact (POC) for a large, multi-site data center customer across all assigned locations
• Own the overall customer relationship, ensuring consistent communication, accountability, and service delivery
• Conduct regular site visits , inspections, and operational reviews as needed
• Lead weekly and monthly check-in calls , status updates, and performance reviews with customer stakeholders
• Coordinate and oversee service needs, escalations, and mission-critical issues, ensuring rapid resolution and customer confidence
• Collaborate internally with operations, service, engineering, and leadership teams to align execution with customer expectations
• Identify opportunities for organic sales growth , system enhancements, and lifecycle upgrades based on site conditions and customer goals
• Develop and present proposals, recommendations, and long-term account strategies
• Manage timelines, priorities, and travel schedule independently to meet customer and business needs
• Act as a calm, knowledgeable presence during critical events to put the customer’s mind at ease

• Proven experience supporting data centers or mission-critical environments
• Strong understanding of physical security, low-voltage systems, or related infrastructure supporting data centers
• Demonstrated ability to manage complex, multi-location accounts
• Exceptional communication skills—clear, confident, and professional with both technical and non-technical stakeholders
• Strong customer-facing presence with the ability to build long-term trust
• Experience balancing sales, project coordination, and customer service responsibilities
• Highly organized, self-directed, and comfortable working independently
• Willingness and ability to travel 30–40% across the Southeast
• Valid driver’s license and ability to pass background screening

• Background in electronic security, surveillance, access control, or life-safety systems
• Experience working with enterprise or colocation data center clients
• Familiarity with SLAs, uptime requirements, and mission-critical response expectations

• Work with enterprise-level, high-impact clients
• High-visibility role with autonomy and strategic influence
• Opportunity to shape long-term customer partnerships and account growth
• Supportive leadership and collaborative internal teams
• Competitive compensation and benefits package

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