Job Description

Overview Join to apply for the Triage MA I / EMT / AEMT role at University of Utah . The Department of Pediatrics at the University of Utah School of Medicine is seeking experienced Medical Assistants to join our Ambulatory Clinical Care operation. The ambulatory group consists of 12 pediatric subspecialty divisions and service lines. This position supports the Clinical Enterprise Triage team and provides assistive care to patients and their families. Incumbents facilitate the efficient delivery of patient care, support the professional role of the licensed staff, and provide support and assistance as directed by licensed staff in rendering basic healthcare to the patient. Incumbents will support designated pediatric subspecialties, with opportunities to expand and work closely with multiple disciplines. The Triage team works from the University Pediatric Patient Access Center in downtown Salt Lake City. Incumbents must be willing and able to commute to this location. This position is not responsible for direct patient clinical care and primarily focuses on patient care coordination in a call center, separate from clinic locations. Primary job location: 200 S 250 E, Salt Lake City, UT. The University of Utah offers a comprehensive benefits package including: health care coverage, retirement contributions, paid leave, holidays, tuition reduction, life insurance, disability, flexible spending accounts, transit benefits, employee discounts, and professional development opportunities. Responsibilities Essential Functions Triage incoming calls, support patient care coordination by engaging with patients, families, clinical teams, and other stakeholders, conduct chart reviews, and problem-solve to address patient needs efficiently. Alert care providers to significant changes in patient conditions or other critical information. Place outbound calls, under physician direction, to relay results, reminders, and care instructions to patients and families. Collaborate with healthcare providers and division nurses to ensure timely and appropriate coordination of patient care. Process medication refill requests per division-specific protocol. Assist providers and clinical staff with patient-related paperwork such as letters of medical necessity, DMV forms, school care plans, travel reimbursement forms, etc. Deliver patient education as directed and in line with Medical Assistant training, guidelines, care process models, and clinical guidelines. Partner closely with other members of the medical team to provide efficient, high quality ambulatory care to patients and their families. Ensure strict adherence to patient privacy and confidentiality standards. Actively participate in customer service efforts and quality improvement initiatives. Qualifications Minimum Qualifications Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire Verifiable completion of one (1) of the following: State approved EMT course. One (1) year of Medical Assistant experience in an ambulatory care clinic or other healthcare setting. Medical Assisting education program. University Hospital Medical Assistant certification program. Preferences Proficiency in computer operations, including Microsoft Office Suite (Word, Excel, Outlook, etc.). Ability to navigate customer electronic medical record (EMR) software. Strong typing and data entry skills with accuracy and speed. Familiarity with email and online communication platforms (e.g., Slack, Teams, Zoom). Experience handling multi-line phone systems and directing calls professionally. Excellent verbal communication and customer service etiquette over the phone. Ability to troubleshoot basic technical issues and assist in problem-solving. Strong multitasking abilities: documenting information accurately while managing live phone conversations and real-time data entry. Ability to follow structured schedules and independently manage time and priorities. Completion of an accredited Medical Assisting Program or equivalent (EMT). Work Environment and Requirements This position requires meeting vaccination and related safety requirements per CDC standards and hospital policy, with exemptions considered for documented medical contraindications or religious beliefs. Applicants must demonstrate the ability to perform the essential functions of the job as outlined in the position description. Application Details Requisition Number: PRN43248B Employment type: Full Time Location: 200 S 250 E, Salt Lake City, UT (University of Utah) or related site Work Schedule: Monday – Friday, 8:00 AM to 5:15 PM (start and end times may vary within this range). Regular and punctual attendance is required. Pay Rate Range: $18.50 to $24.96 Close Date: 1/2/2026 How to apply: Visit the official posting at Openings and additional notes Open Until Filled. This description may include references to other current or future job opportunities in the area as examples only and not a guarantee of placement. Posted by a recruitment advertising service. This description is provided for informational purposes only and reflects the role description as published by the University of Utah. #J-18808-Ljbffr University of Utah

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