Job Description
Company Description
Genesis Call Center recruits, trains, and manages remote Customer Service Representatives (CSRs) who support national brands in customer service, tech support, and sales. Our secure, cloud-based systems allow CSRs to work from home while delivering professional service.
Job DescriptionWe are seeking skilled and service-minded individuals to join our team as Customer Service Agents. In this role, you will handle inbound customer interactions for major brands, using our provided systems to resolve issues, answer questions, and ensure customer satisfaction.
This is a phone-based customer service position that offers schedule flexibility and the ability to provide support from your designated workspace. A multi-step onboarding and client certification process is required before servicing can begin.
Responsibilities:
Answer inbound calls and assist customers with questions, concerns, or product/service issues
Use provided tools to document and resolve customer needs accurately
Follow established protocols for communication and case handling
Participate in required certification courses to qualify for client assignments
Deliver service in a professional and brand-aligned manner
Maintain performance targets in quality, communication, and efficiency
High school diploma or GED required
Must be at least 18 years of age
Authorized to work in the United States
U.S. resident (excluding residents of CA, CO, CT, MA, MD, NY, OR, WA, or WI)
Strong communication and active listening skills
Basic computer knowledge and typing ability
Ability to follow detailed instructions and meet performance standards
Prior customer service or call center experience is a plus
Spanish language skills are a bonus
Remote position – no commute
Paid training (after client certification)
Flexible schedule options
Paid time off
Career advancement opportunities
Access to telehealth benefits
All information kept confidential under EEO guidelines
...when you succeed? If so, you could be a great fit for our Store Manager position at Disc Replay! At Disc Replay, we buy and sell video games, movies, electronics, and collectibles. Our customers bring us cool stuff all day long. We pay cash on the spot to buy their...
...Hastings Senior Health & Living, a Cassia community,is seeking an experienced Licensed Practical Nurse (LPN) to join our team as... ...committed to enhancing the lives of older adults. Position Type: Part-Time working varying hours including every other weekend Shifts...
Responsible for delivering, setting up, moving and exchanging vending equipment in customer accounts and other outlets. Responsibilities Deliver, exchange, and move vending equipment. Complete safety vehicle reports daily. Load and unload vending mac Mover, Equipment Repair...
...The Architectural Staff is responsible for the production and management of Real Estate Development documents on all projects from small... ...Commitment to Diversity At Life.Church, every staff member, and intern is a minister and is expected to engage in the church's...
Have a car? Earn a $1,000 BONUS + $10,000 GUARANTEE* when you sign up to help transport others to healthcare appointments in your own vehicle around North Central and Northwest Wisconsin! At Veyo, we help people get to and from their non-emergency medical appointments...